Shipping policy

Shipping Policy

Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working business day. We do not process orders on non-business days.

Shipping & Delivery Times

Once your order is dispatched, you will receive an email with a tracking number to monitor your package. Standard delivery times vary depending on destination regions. We cannot guarantee exact delivery dates due to carrier delays, customs clearance, or unexpected logistics issues.

Customs & Import Duties

Customers are responsible for any local customs duties, import taxes, brokerage fees, or clearance charges that may apply upon arrival in your country. We do not cover these additional fees.

Lost or Stalled Packages

If your tracking information shows no movement for more than 10 business days, please contact our customer support team. We will assist you in filing an investigation with the shipping carrier.

Address Modifications

Please double-check your shipping address before completing checkout. We cannot change delivery addresses once the package has been shipped. Incorrect addresses leading to delivery failure will be the customer’s responsibility.

Undeliverable Packages

Packages returned to us due to wrong address, refusal to accept delivery, or missed pickup will have return shipping fees deducted from any potential refund.