Refund policy

Return and Refund Policy

We strive to deliver high-quality products and ensure your satisfaction with every purchase.

Eligibility for Returns

• Items may be returned within 30 calendar days from the date you receive your order.

• Returned goods must be unused, in original condition, with all original packaging, accessories and tags intact.

• Custom-made, clearance final-sale items cannot be returned or refunded unless they arrive damaged or defective.

Damaged or Defective Items

If your product arrives broken, damaged or faulty, please contact our support team with clear photos of the item and packaging within 7 days of delivery. We will arrange a replacement or full refund without extra return cost.

Return Process

1. Contact our customer service to get an authorized return address before sending back any items.

2. Do not send returns without prior approval, otherwise we cannot process your refund.

3. Ship the package back using a trackable shipping service and keep your tracking number.

Refund Timeline

Once we receive and inspect your returned package, we will process your refund within 3–5 business days. Refunds will go back to your original payment method. Depending on your bank, it may take 5–10 working days to show up in your account.

Shipping Fees

Original shipping costs are non-refundable unless the return is caused by our error (wrong item, defective product). Customers are responsible for outbound return shipping fees for voluntary returns.

Partial Refunds

We reserve the right to offer partial refunds if items are returned with obvious signs of use, missing parts, or damaged packaging that reduces resale value.